Privacy Policy

Last Updated: January 2026

1. Introduction

Welcome to Spacenet Travels. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book a tour, or use any of our travel services.

By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services.

2. Information We Collect

We may collect the following types of information when you interact with us:

Personal Information

• Identity Data: Full name, gender, date of birth, and government-issued ID details (for permits like Inner Line Permits).
• Contact Data: Email address, phone number, WhatsApp number, and postal address.
• Booking Data: Travel dates, destination preferences, service selections, special requests, and payment information.
• Communication Data: Messages, enquiries, feedback, and correspondence you share with us.

Non-Personal Information

• Technical Data: IP address, browser type, device information, operating system, and referring URLs.
• Usage Data: Pages visited, time spent on our site, click patterns, and navigation paths.
• Location Data: General geographic location derived from your IP address (city-level only).

3. How We Use Your Information

We use the information we collect for the following legitimate purposes:

• To process and confirm your bookings, tickets, and travel arrangements.
• To communicate with you regarding your trip, including confirmations, updates, and itineraries.
• To arrange Inner Line Permits, hotel reservations, and transportation on your behalf.
• To provide customer support and respond to your enquiries, requests, or complaints.
• To send promotional offers, newsletters, and travel updates (only if you have opted in).
• To improve our website, services, and overall customer experience.
• To comply with legal obligations and prevent fraudulent activities.
• To personalize your experience and recommend suitable travel packages.

4. Information Sharing & Disclosure

We value your trust and do not sell, rent, or trade your personal information to third parties. However, we may share your data in the following limited circumstances:

• Service Providers: Hotels, transport operators, airlines, and local guides who need your details to deliver the services you've booked.
• Government Authorities: When required for permits, legal compliance, or security purposes.
• Payment Processors: Secure third-party payment gateways that handle transactions on our behalf.
• Legal Requirements: If required by law, court order, or to protect the rights, property, or safety of Spacenet Travels, our customers, or others.

All third parties we work with are obligated to keep your information confidential and use it only for the intended purpose.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings.
• Understand how you use our website so we can improve it.
• Provide personalized content and relevant travel recommendations.
• Analyze site traffic and performance.

You can choose to disable cookies through your browser settings. However, some features of our website may not function properly without them.

6. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for all data transmitted through our website.
• Secure servers and restricted access to personal data.
• Regular security assessments and updates.
• Employee training on data protection and confidentiality.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically:

• Booking Records: Retained for up to 3 years for accounting, warranty, and legal purposes.
• Marketing Data: Retained until you unsubscribe or request deletion.
• Website Analytics: Retained for up to 26 months.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete data.
• Right to Deletion: Request deletion of your personal data, subject to legal obligations.
• Right to Object: Object to processing of your data for marketing purposes.
• Right to Data Portability: Request transfer of your data to another service provider.
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details in Section 12.

9. Third-Party Links

Our website may contain links to third-party websites, including social media platforms, payment gateways, and travel partners. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:

• Post the updated policy on this page with a revised "Last Updated" date.
• Notify you via email or a prominent notice on our website if the changes are material.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to us: